Frequently Asked Questions

Can I make a purchase at www.troveandchattels.com?

At present, we don’t offer purchases directly through our website, but you are able to purchase any item via our eBay store. Each product listed on www.troveandchattels.com will have a direct link to the eBay listing for that item.

Are your items authentic?

Every item is chosen with care and offered in good faith. We take pride in accurate descriptions and transparency regarding age, condition and provenance wherever it is known.

Can I reserve an item?

We are pleased to hold items for a short period upon request. Please speak to us in the shop or contact us directly.

Do you ship items?

Items are carefully wrapped and sent out on a tracked service either with Royal Mail, EVRi, ParcelForce, or arranged by eBay’s “Simple Delivery” service. Full Proof of posting will be obtained including images of the parcel and copies sent to yourself.

What are your opening times?

We are open Wednesday to Friday: 10am–5pm
and Saturday: 10am - 4pm

Where can I park?

There is convenient parking available nearby at St Katherines or Bye Street car parks. Full information regarding parking in Ledbury is available here.

Is the shop accessible?

Our Tudor building has a traditional layout. If you require assistance, please let us know— we are always pleased to help wherever possible.

What payment methods do you accept?

We accept all major debit and credit cards. Bank transfer can also be arranged for higher-value items.

Do you accept returns?

We want you to be entirely content with your purchase. If you have any concerns after taking an item home, please contact us within a reasonable period so we can assist.

Are dogs welcome?

Well-behaved dogs on leads are most welcome.